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Student Payment Policy

 

Effective Date: December 08, 2025
Last Updated: December 08, 2025

 

Overview

This Student Payment Policy outlines the terms and conditions governing payments made by Students (“you”) for tutoring and academic advising services provided through Humanis Learning Space LLC (“Humanis Learning Space,” “we,” “our,” or “us”) via our website, www.humanislearningspace.com (the “Website”). By using our Website and Services, you acknowledge that you have read, understood, and agree to this Policy.

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Payment Overview

Humanis Learning Space offers flexible tutoring and academic support designed to meet your individual learning needs. You pay only for the sessions you receive — with no upfront costs or long-term commitments. After each completed session, a 7% service fee is added to the session cost. Payment is processed only once the session has been confirmed and completed.

 

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Payment Options

To make the payment process secure and convenient, all transactions are conducted through PayPal or Stripe.

  • Valid Payment Information: Before scheduling a lesson, you must have an active and valid payment method (credit/debit card, PayPal, or Stripe account) on file. No charges will be made until a session has occurred. You are required to maintain valid payment information throughout the duration of your tutoring or advising relationship.

  • Platform-Only Payments: All payments must be made through the Humanis Learning Space platform. Direct payments to tutors or advisors outside the platform (e.g., cash, check, or private transfers) are strictly prohibited. Any additional, pre-approved charges such as travel time or preparation time must also be processed through the platform and incorporated into the hourly rate.

 

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Session Confirmation and Billing

  • After each session, you will receive a confirmation email summarizing the session details — including start and end times, subject, and total charge.

  • You may request a session report from your tutor or advisor summarizing your progress.

  • If you identify discrepancies in the reported hours or charges, please contact your tutor or advisor directly for review before the payment is processed.

  • Once confirmed, your account will be charged based on the tutor’s or advisor’s hourly rate plus the 7% service fee.

  • Humanis Learning Space will notify you by email with transaction details for each processed payment.


Additional Payment Information:

  • Your initial hourly rate with a tutor or advisor will remain guaranteed (“grandfathered”) for three months, unless you approve a change.

  • Tutors and advisors must enter session details within seven (7) days of the session date. Entries submitted later will require your confirmation before being charged.

  • When you add a new credit or debit card, you may see a temporary $1.11 authorization on your statement. This is a standard verification process that reverses immediately and is not an actual charge.

  • If a session charge fails, you will receive a notification and a grace period to update your payment information.

 

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Cancellations

A tutoring or advising relationship is considered active once you schedule a session through the platform.

  • Tutor/Advisor Cancellation Policies: Each tutor or academic advisor maintains their own cancellation and no-show policy. Please discuss this policy directly with your tutor or advisor before your first session to ensure clarity.

  • Service Fee on Cancellations: All cancellations are subject to a 9% service fee.

 

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Student Refund Policy

At Humanis Learning Space, we are committed to your satisfaction.

If you are not fully satisfied with the first hour of your initial session with a new tutor or academic advisor, you may request a refund for that hour, including the 7% service fee.

Please note:

  • Refunds apply only to the first hour of your first session with a new tutor or advisor.

  • Refund requests made after more than one hour of service will not qualify for a refund, except in exceptional cases reviewed by Humanis Learning Space.

  • All refund requests must be submitted in writing to billing@humanislearningspace.com within seven (7) days of the session.

 

Modifications

Humanis Learning Space reserves the right to update or modify this Student Payment Policy at any time. Changes will be communicated through our Website or via email and will take effect immediately upon posting. Your continued use of our Services after updates constitutes acceptance of the revised Policy.

 

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Contact Information

For questions about payments, billing, or refunds, please contact:

Humanis Learning Space LLC
Email: support@humanislearningspace.com
Website: www.humanislearningspace.com

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